Terms of service

Overview

This website is operated by Laurel and Aspen LLC, trading as Laurel and Aspen. Throughout these Terms, “we,” “us,” and “our” refer to the store operator.

We provide this website, its content, tools, products, and related services collectively as the “Services.” Our store is powered by Shopify.

These Terms of Service govern your use of the Services and purchases from our store, together with our Return and Refund Policy and Shipping Policy. Our Privacy Policy explains how we handle personal information.

By using the Services or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms excludes or limits mandatory consumer rights.

1. Access and accounts

You must be legally capable of entering into a binding contract to place an order, or have authorization from a parent or legal guardian where permitted by law.

You agree to provide accurate, current, and complete contact, billing, shipping, and order information.

You are responsible for keeping your account credentials secure and notifying us promptly of suspected unauthorized use. You may not sell or transfer your account without our permission.

2. Products and personalized artwork

We aim to describe and display our products accurately. Screen settings, lighting, materials, and printing processes may cause reasonable differences between on-screen colors and the finished product. These differences do not excuse a defective item or a material departure from its description.

Product images show design examples and available styles. They are not a live preview of your finished personalized artwork.

Your portrait is created using your supplied photo and selected customization options, following the examples shown on the product page. We do not provide artwork previews or customer design approval before production.

Please check your photo, spelling, pet’s name, size, frame, and other selections before submitting your order. If the photo is unsuitable or required information is missing, we may contact you for additional information, which may affect processing time.

We may update or discontinue products for future purchases. Changes do not remove our obligations for orders already accepted.

3. Orders, changes, and cancellations

Placing an order is an offer to purchase. An automated order acknowledgment confirms receipt of your order and does not necessarily constitute acceptance.

We may decline or cancel an order for a legitimate reason, including product unavailability, inability to fulfill the order, a material pricing error, suspected fraud, or unlawful content. We will notify you and refund payments for items we cannot supply.

You have 30 minutes after placing your order to request changes or cancellation. Contact us through the Help & Questions link in our footer or at support@laurelandaspen.com, including your order number and request.

Cancellation requests received within this window qualify for a full refund. Eligibility is based on when we receive your request, even if we respond later.

After 30 minutes, personalized orders cannot ordinarily be changed or canceled. Exceptions include unsupported-address arrangements described in our Shipping Policy and any cancellation or refund rights required by applicable law.

Returns, replacements, and refunds are handled under our Return and Refund Policy. We will not substitute a materially different product or increase an accepted order’s price without your agreement.

4. Prices and payments

Prices and promotions may change for future orders. Your order price and the currency charged are shown at checkout.

Applicable shipping charges and taxes collected by us are shown before payment. Any applicable international import charges and their collection arrangements will be disclosed as required by law.

You must be authorized to use the payment method supplied and provide accurate billing information.

Promotions may have additional terms, including eligibility and expiration dates. Those terms apply to the relevant promotion without limiting mandatory consumer rights.

If a material pricing error affects your order, we will contact you to offer an appropriate correction or cancellation and refund. We will not charge an additional amount without your consent.

5. Shipping and delivery

Our Shipping Policy explains processing times, delivery estimates, charges, and destination restrictions.

Personalized portraits typically ship within 5–10 business days after we receive your pet photo and all required customization details. U.S. delivery usually takes an additional 3–5 business days after shipping. International delivery may take longer.

Delivery dates are estimates. If we cannot ship within the applicable promised timeframe, we will provide any delay notice, consent request, cancellation option, or refund required by law.

We do not currently ship to APO, FPO, or DPO military and diplomatic addresses. Unsupported orders are handled as described in our Shipping Policy.

Damaged deliveries, missing contents, and missing packages are investigated under our Shipping Policy and Return and Refund Policy. Handing a package to a carrier does not eliminate responsibilities we retain under applicable law.

6. Intellectual property and uploaded photos

Our website content, branding, layouts, graphics, and other materials belong to us or our licensors, except where otherwise indicated. Applicable intellectual property rights remain with their respective owners.

You may browse the website and retain copies of your orders and these Terms for personal use. You may not commercially reproduce, sell, or exploit our protected content without authorization.

You retain any rights you own in photos and other materials you submit. You confirm that you own those materials or have permission to use them for the requested product.

You grant us and the service providers involved in fulfilling your order permission to store, reproduce, crop, edit, transform, and print your submitted materials as reasonably necessary to create and deliver your order and provide related support.

Submitting a photo for an order does not, by itself, authorize its use in advertising or public marketing. We will seek separate permission for such use.

We may refuse materials that are unlawful or infringe another person’s rights.

7. Optional third-party tools

The Services may include tools provided by third parties. Separate provider terms may apply where disclosed.

We cannot guarantee the uninterrupted operation of independent third-party tools. However, using a third-party provider does not remove our obligations concerning your purchase or personal information under applicable law.

8. Third-party links

Our website may link to independent websites. Their content, services, and privacy practices are governed by their own terms and policies.

A link does not necessarily mean we endorse the third party. Please review its terms before engaging with its services.

For problems with an order purchased from our store, contact us directly, even if a production or shipping partner was involved.

9. Relationship with Shopify

Laurel and Aspen is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Laurel and Aspen. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Laurel and Aspen, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Laurel and Aspen.

10. Privacy

Our collection and use of personal information are described in our Privacy Policy.

Shopify also processes information to provide and operate its services. Its applicable privacy information is available in Shopify’s Privacy Policy.

Information may be shared with service providers involved in operating the store, processing payments, creating artwork, producing products, delivering orders, and providing support, as described in our Privacy Policy.

11. Reviews and feedback

You may submit honest reviews, suggestions, and feedback. You are responsible for ensuring that your submissions are accurate and do not infringe another person’s rights.

For reviews or feedback you submit for publication, you grant us a non-exclusive, royalty-free permission to display and reproduce that content in connection with our store and products. We will not alter a review to misrepresent its meaning.

Order photos, private support messages, and personalization details are not automatically treated as public feedback or marketing content.

We may remove spam, unlawful content, personal information, or content that violates others’ rights. We do not prohibit honest negative reviews.

12. Errors and omissions

We may correct errors in product descriptions, pricing, availability, or other website information.

If an error materially affects an existing order, we will notify you and provide an appropriate resolution, including cancellation and refund where necessary. Corrections do not override mandatory consumer rights.

13. Prohibited uses

You may not use the Services to:

• Engage in fraud, submit knowingly false claims, or provide fabricated evidence.

• Infringe intellectual property, privacy, or other legal rights.

• Upload unlawful content, malware, or harmful code.

• Harass or threaten others.

• Access another person’s account without authorization.

• Interfere with website security or operation.

• Collect personal information without authorization.

• Send spam or impersonate another person.

We may investigate suspected misuse and restrict access where reasonably necessary. This does not prevent customers from raising genuine complaints, seeking refunds, or exercising lawful payment-dispute rights.

14. Automated agents

Automated tools and agents may interact with the Services only where authorized by us or supported through an approved platform integration.

Agents must comply with applicable access restrictions, identify themselves where required by the integration or our published technical requirements, and must not bypass security controls or misrepresent themselves as human users.

If you authorize an agent to act for you, you remain responsible for reviewing the order information and actions you authorize.

15. Suspension and termination

We may suspend or terminate access for fraud, unlawful activity, material breaches of these Terms, or security reasons.

We will provide notice where reasonably practicable and required by law.

Suspension or termination does not remove our obligations for accepted orders, valid refunds, or mandatory consumer rights. Provisions that reasonably need to continue, including intellectual property and dispute provisions, survive termination.

16. Warranties

We aim to provide a reliable website but cannot promise uninterrupted or error-free access.

To the extent permitted by law, optional website features are provided as available. This does not exclude product descriptions, express commitments, warranties, or consumer guarantees that apply to your purchase.

Nothing in these Terms removes rights relating to defective goods, goods that do not match their description, or other protections that cannot legally be excluded.

17. Liability

To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the Services.

No exclusion or limitation in these Terms applies to fraud, willful misconduct, or any liability that cannot legally be excluded or limited.

These Terms do not remove our obligations to fulfill accepted orders or provide refunds, replacements, or other remedies required by our policies or applicable law.

The consumer-rights protections in this section apply to every disclaimer, release, and limitation contained in these Terms.

18. Third-party claims

To the extent permitted by law, you are responsible for reasonable losses arising from a third-party claim caused by your unlawful use of the Services, deliberate material breach of these Terms, or submission of materials that infringe that third party’s rights.

This does not make you responsible for losses caused by our own breach, negligence, or misconduct.

We will notify you of any such claim and provide a reasonable opportunity to participate in its resolution.

19. Severability

If a provision is found unlawful or unenforceable, it will apply only to the extent legally permitted or will be severed where necessary. The remaining provisions continue in effect.

20. Entire agreement and policy priority

These Terms and the policies incorporated into them form the agreement governing your use of the Services and purchases, subject to applicable law and any specific commitments made for your order.

Our Return and Refund Policy governs the details of returns, replacements, and cancellations. Our Shipping Policy governs shipping arrangements. Mandatory consumer rights take precedence over all store policies.

A failure to enforce a provision on one occasion does not waive our right to enforce it later.

21. Assignment

You may not transfer your contractual obligations without our consent, except where the law permits.

We may transfer our rights and obligations as part of a legitimate business transfer, provided this does not reduce your existing rights or protections. We will provide any notice required by law.

22. Governing law

These Terms are governed by the laws of the State of Nevada and applicable federal laws of the United States, subject to any mandatory laws that apply to you.

This choice does not deprive consumers of protections or rights to bring proceedings in a jurisdiction that applicable law provides.

23. Headings

Headings are included for convenience and do not change the meaning of these Terms.

24. Changes to these Terms

We may update these Terms for future use of the Services. Material changes will be communicated as required by law.

Changes will not retroactively reduce rights relating to an order already placed. The version applicable when you placed your order will continue to govern that purchase unless otherwise agreed or required by law.

25. Contact information

For questions about these Terms or an order, contact:

Legal business name: Laurel and Aspen LLC
Trading name: Laurel and Aspen
Email: support@laurelandaspen.com

Business contact address:
732 S 6th St #5190
Las Vegas, NV 89101
United States

You may also use the Help & Questions link in our website footer.

Please contact us before returning any item. The business contact address is not automatically the authorized return address.